by Brie Barker | Dec 1, 2007
PROJECT 2006 My Roles ~ Facilitator, Coach HSBC Credit Cards – Service Plus I helped CSRs improve their needs analysis and other skills pertaining to handling inbound customer service calls from current credit card holders. Along with my role in working directly...
by Brie Barker | Dec 1, 2006
PROJECT 2006 My Roles ~ Facilitator, Coach HSBC Coaching for Unit Managers I helped HSBC Unit Managers learn how to conduct more effective coaching sessions with their Customer Service Reps. Along with my role in working directly with the learners as a facilitator and...
