CitiFinancial Archives

CitiFinancial – Auto Loans, Customer Service and Cross-Selling for CSRs

by Brie Barker | Dec 1, 2005

PROJECT 2005 My Roles ~ Facilitator, Coach CitiFinancial Auto Loans, Customer Service and Cross-Selling for CSRs I helped CSRs to learn the skills involved in expanding the scope of their original customer service roles to include cross-selling additional products and...