by Brie Barker | Dec 1, 2007
PROJECT 2006 My Roles ~ Facilitator, Coach HSBC Credit Cards – Service Plus I helped CSRs improve their needs analysis and other skills pertaining to handling inbound customer service calls from current credit card holders. Along with my role in working directly...
by Brie Barker | Dec 1, 2006
PROJECT 2006 My Roles ~ Instructional Designer, Facilitator, Coach TD Canada Trust Customer Service and Cross-selling for CRCs I enabled participants (Customer Service Representatives) to practice the skills required to effectively manage inbound customer care calls,...
by Brie Barker | Dec 1, 2006
PROJECT 2006 My Roles ~ Facilitator, Coach BB&T Retail Relationship Building I helped increase the competency of Relationship Bankers regarding several key processes when dealing with clients on both inbound and outbound calls. Along with my role in working...
by Brie Barker | Dec 1, 2006
PROJECT 2006 My Roles ~ Facilitator, Coach CitiMortgage Sales Leveraging I helped Call Centre Agents and Call Centre Escalation Agents have effective inbound calls that reflected the expanded scope of their original customer service roles to include cross-selling...
by Brie Barker | Dec 1, 2006
PROJECT 2006 My Roles ~ Facilitator, Coach Ameriquest Loan Servicing I helped Loan Officers improve their ability to have conversations with customers with overdue mortgage payments that leave the customer with a positive feeling, help them think of all the...
