My Roles ~ Facilitator, Coach


Coaching for Unit Managers

I helped HSBC Unit Managers learn how to conduct more effective coaching sessions with their Customer Service Reps.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay