Frontline Associate Onboarding – Performance Assessment
I helped new CSRs develop and become more confident in their customer service skills and processes.
This program was part of the Comprehensive Performance Assessment of new CSRs who had just completed 2 weeks of internal training.
Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.
Project Lead: e-roleplay