Countrywide

Home Loans, Selling for Call Conversion Success

I helped new Countrywide Personal Loan Consultants improve their ability to cross-sell personal loans when talking with existing mortgage clients.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay