My Roles ~ Facilitator, Coach


Coaching for District Vice-presidents

I helped District VPs learn how to engage in more effective coaching conversations in helping Personal Banking Area Managers become better coaches to Branch Managers.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay