BB&T

Retail Relationship Building

I helped increase the competency of Relationship Bankers regarding several key processes when dealing with clients on both inbound and outbound calls.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay