BB&T

Relationship Building in Core Regions

I helped BB&T Business Bankers and Business Service Officers learn how to deepen their relationships with prospects and clients using their 6-Step Business Development Call process.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay