My Roles ~ Facilitator, Coach


Loan Servicing

I helped Loan Officers improve their ability to have conversations with customers with overdue mortgage payments that leave the customer with a positive feeling, help them think of all the alternative money sources at their disposal and, ultimately, obtain a promise to pay with specific parameters.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay