Projects ~ Interpersonal Skills Training Ottawa, Toronto & Beyond Ontario Northland – Coaching and Managing OthersAugust 31, 2017 NACo – Persuasion – Advanced Communication Skills for County OfficialsApril 27, 2017 Saskatchewan Ministry of Advanced Education – Governor Development and Certification ProgramApril 4, 2016 Trillium Teams – Authentic Leadership CourseApril 1, 2016 Saskatchewan Ministry of Education – School Board Member Education and Certification ProgramApril 1, 2016 Saskatchewan Ministry of Health – Health Director Education and Certification ProgramApril 1, 2016 Brown Governance – Professional Director Certification ProgramMarch 29, 2016 CIBC – Team BuildingApril 1, 2015 Department of Justice – Team BuildingMarch 1, 2015 Scotiabank – Commercial Sales Excellence INovember 1, 2014 Scotiabank – Discover ProgramOctober 30, 2014 CATSA – Team BuildingJune 1, 2014 Scotiabank – Commercial Sales Excellence IIApril 1, 2014 Bank of Canada – Team BuildingNovember 1, 2013 University of Ottawa – Faculty of Medicine, Patient Interview SkillsOctober 1, 2013 United Farmers of Alberta – Board Games Team Building SessionOctober 30, 2012 Scotiabank – Bridging the ConversationMarch 1, 2012 Bombardier – Executive CoachingJuly 1, 2011 Philips Healthcare – Presentation TrainingDecember 1, 2010 Scotia Capital – Facets of a Great CoachNovember 1, 2010 RSA – Impact and Influence for LeadersJune 1, 2010 ScotiaMcLeod – Branch Managers’ Recruiting WorkshopMay 1, 2010 Actelion – Leadership in Change ManagementApril 1, 2010 C2D2 – Annual ConferenceNovember 1, 2009 Hay Group – Business Development WorkshopFebruary 1, 2009 BMO – Coaching for Personal Banking Area ManagersDecember 1, 2008 AstraZeneca – Leadership WorkshopOctober 1, 2008 RiverSource – Insurance 201, Building the Financial Advisor RelationshipDecember 1, 2007 RiverSource – Insurance 101, Building the Financial Advisor RelationshipDecember 1, 2007 RiverSource – Asset Management 201, Building the Financial Advisor RelationshipDecember 1, 2007 RiverSource – Asset Management 101, Building the Financial Advisor RelationshipDecember 1, 2007 RiverSource – Annuities 201, Building the Financial Advisor RelationshipDecember 1, 2007 BMO – Coaching for District Vice-presidentsDecember 1, 2007 TD Canada Trust – Coaching for Human Resources CounsellorsDecember 1, 2007 Merrill Lynch – Prospect Practice for Financial AdvisorsDecember 1, 2007 HSBC – Credit Cards, Service PlusDecember 1, 2007 RiverSource – Annuities 101, Building the Financial Advisor RelationshipDecember 1, 2007 Watson Wyatt – Presentation TrainingApril 11, 2007 Manulife – Presentation TrainingApril 11, 2007 TD Canada Trust – Customer Service and Cross-selling for CRCsDecember 1, 2006 CIBC – Relationship Building for Financial AdvisorsDecember 1, 2006 BB&T – Coaching ExcellenceDecember 1, 2006 BB&T – Retail Relationship BuildingDecember 1, 2006 First Tennessee – Wealth Management, Phone SalesDecember 1, 2006 CitiMortgage – Sales LeveragingDecember 1, 2006 Ameriquest – Loan ServicingDecember 1, 2006 Bank of America – Business Banking and Premier Call CoachingDecember 1, 2006 TD Canada Trust – Market MasterDecember 1, 2006 TD Canada Trust – Successful Telephone Conversations for Financial AdvisorsDecember 1, 2006 RBC – Coaching Effective Problem ResolutionDecember 1, 2006 HSBC – Coaching for Unit ManagersDecember 1, 2006 BB&T – Relationship Building in Core RegionsDecember 1, 2006 GE Capital – Frontline Associate OnboardingDecember 1, 2006 Countrywide – Home Loans, Selling for Call Conversion SuccessDecember 1, 2006 U.S. Bank – Small Business SuccessDecember 1, 2006 CitiFinancial – Auto Loans, Customer Service and Cross-Selling for CSRsDecember 1, 2005 TD Waterhouse – Service Plus for Investment RepresentativesDecember 1, 2005 GE Capital – Home LoansDecember 1, 2005 Northern Trust – Consultative Selling for Wealth StrategistsDecember 1, 2004 Bank of America – Small Business Call CoachingDecember 1, 2004 Northern Trust – Relationship Management SkillsDecember 1, 2004 RBC – Informing Customer of the Credit DecisionDecember 1, 2002
