Projects ~ Customer Service Skills Training Ottawa, Toronto & Beyond HSBC – Credit Cards, Service PlusDecember 1, 2007 TD Canada Trust – Customer Service and Cross-selling for CRCsDecember 1, 2006 BB&T – Retail Relationship BuildingDecember 1, 2006 CitiMortgage – Sales LeveragingDecember 1, 2006 Ameriquest – Loan ServicingDecember 1, 2006 GE Capital – Frontline Associate OnboardingDecember 1, 2006 CitiFinancial – Auto Loans, Customer Service and Cross-Selling for CSRsDecember 1, 2005 RBC – Informing Customer of the Credit DecisionDecember 1, 2002
