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RBC – Coaching Effective Problem Resolution

RBC – Coaching Effective Problem Resolution

613-697-5880 <> brie@briebarker.ca PROJECT 2006 My Roles ~ Facilitator, Coach RBC Coaching Effective Problem Resolution I enabled managers to have more effective coaching sessions with Personal Financial Service Reps regarding their customer problem resolution...
RBC – Informing Customer of the Credit Decision

RBC – Informing Customer of the Credit Decision

PROJECT 2002 My Roles ~ Facilitator, Coach RBC Informing Customer of the Credit Decision I helped Personal Financial Service Reps improve their ability to inform customers that their application for credit had been denied — without losing them as a customer and...