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HSBC – Credit Cards, Service Plus

HSBC – Credit Cards, Service Plus

PROJECT 2006 My Roles ~ Facilitator, Coach HSBC Credit Cards – Service Plus I helped CSRs improve their needs analysis and other skills pertaining to handling inbound customer service calls from current credit card holders. Along with my role in working directly...
HSBC – Coaching for Unit Managers

HSBC – Coaching for Unit Managers

PROJECT 2006 My Roles ~ Facilitator, Coach HSBC Coaching for Unit Managers I helped HSBC Unit Managers learn how to conduct more effective coaching sessions with their Customer Service Reps. Along with my role in working directly with the learners as a facilitator and...