TD Canada Trust

Market Master

I helped Branch Managers and Small Business Advisors learn how to have more effective, initial conversations with prospects (small business owners) who have been referred to them either through either a personal connection or an outgoing advisor.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay