My Roles ~ Facilitator, Coach

TD Canada Trust

Coaching for Human Resources Counsellors

I helped HR counsellors improve their ability to have effective conversations with the bank’s employees, especially regarding career counselling, termination and performance management.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay