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613-697-5880 <> brie@briebarker.ca

PROJECT

2006

My Roles ~ Facilitator, Coach

RBC

Coaching Effective Problem Resolution

I enabled managers to have more effective coaching sessions with Personal Financial Service Reps regarding their customer problem resolution skills.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay