My Roles ~ Instructional Designer, Facilitator, Coach

Merrill Lynch

Prospect Practice for Financial Advisors

I helped Financial Advisors improve their ability to convert new, high net-worth prospects into clients through a 10-step process.

In designing this course, I had to become familiar with the products and processes the FAs worked with, as well as detailed profiles of their typical prospects.

I also worked directly with the learners as a facilitator and coach, and had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay