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PROJECT

2008

My Roles ~ Facilitator, Coach

BMO

Coaching for Personal Banking Area Managers

I helped Personal Banking Area Managers improve their ability to have effective coaching conversations with Branch Managers.

Along with my role in working directly with the learners as a facilitator and coach, I had the additional role of being an internal coach to the program’s other facilitator/coaches, to help them further develop their own skills in serving the client.

Project Lead:  e-roleplay